Support

Having an issue with Hue Wars? We're here to help.

Contact

Email [email protected] with a short description of the problem.

To help us debug faster, include:

Your in-game Support ID (Game → Support & Privacy → tap Copy)
Device model and OS version
Game version
What you were trying to do and what happened

FAQ

I bought Rainbow Coins (or another product) and didn’t receive it

Restart the game first. On startup, the game tries to finish any pending purchases and restore non-consumable entitlements (such as No Forced Ads or level unlocks). If a consumable item like Rainbow Coins still doesn’t appear, email us with your Support ID and the Google Play order number (it starts with GPA.).

How do I restore my purchases on a new device?

Sign in to Google Play with the same Google account you used to make the original purchase. Then start Hue Wars — the game will detect your previous non-consumable purchases (such as No Forced Ads or level unlocks) and restore them. Consumable items like Rainbow Coins and Reward Tickets are tied to the account that received them and cannot be “restored” after they have been spent.

I watched a rewarded ad but didn’t get the reward

Rewarded ads only grant a reward if the ad finished playing successfully. If the ad closed early, was interrupted by a phone call, or had no internet connection at completion, the reward may not be delivered. If this happens repeatedly, email us with your Support ID, the device, and the approximate time the ad failed.

Ads aren’t loading

Ad networks need an active internet connection and a few seconds to load fresh ads. If no ad is available right now, the “Watch ad” button will be unavailable until one is ready. Try again in a minute, or after closing and reopening the Game.

My progress disappeared / I lost my Rainbow Coins

If you linked Google Play Games before the issue, sign in with the same Google Play Games account and restart the game so Secure Save can pull the latest Unity Cloud Save. If you did not link an account, recovery after reinstalling or changing devices may not always be possible, but still email us with your Support ID and your last-known Rainbow Coins balance, Silver Coins balance, and level.

Google Play Games sign-in fails

This is almost always a Google Play Games settings issue rather than a Hue Wars issue. Open the Google Play Games app, sign in there first, and then return to Hue Wars and try linking again. If it still fails, send us the device model and OS version.

How do I find my Support ID?

Open the game and tap Support & Privacy. Your Support ID is shown there — tap the Copy button next to it and paste it into your email to us.

What are Rainbow Coins?

Rainbow Coins are a Hue Wars in-game currency used for route unlocks, boosts, and Endless-mode recovery. You can earn some through play or buy top-ups. Rainbow Coins have no real-world value, cannot be exchanged for cash, and are not transferable between accounts. See the Terms of Service for details.

How do I change my privacy or analytics choices?

Open the game and tap Settings. There are two separate controls:

Privacy Choices — opens Google’s User Messaging Platform (UMP) consent form for ad-related choices, where available in your region.
Share Anonymous Analytics — turns anonymous gameplay analytics on or off. Analytics is off by default; you can change this at any time.

See the Privacy Policy for what each control covers.

How do I delete my account?

See the dedicated Delete My Data page.